{"xsrfToken":"1837ef95395bd214dc9d94c3bc1517fcf368bc9b_lout","branding":{"id":"7","key":"rscs","name":"Resonate Systems Customer Service","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0fd28fe7-2521-4cd6-9b1f-cce9f26c1218/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYmY4YWJjZC02YzQ0LTRlNWEtODJkNS1hNGE4NTRlYWE5MGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBmZDI4ZmU3LTI1MjEtNGNkNi05YjFmLWNjZTlmMjZjMTIxOCI6WyJyZWFkIl19LCJleHAiOjE3NDM2NTk5MzEsIm5iZiI6MTc0MzY1OTMzMX0.8qbZzsoz_g14uNTxyMqI0XcaALh_uxQw5qRGIMYnUfA&client=bbf8abcd-6c44-4e5a-82d5-a4a854eaa90a&mode=fit","logoId":"0fd28fe7-2521-4cd6-9b1f-cce9f26c1218","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Supportal","sharedPortalName":"Resonate Systems Supportal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Supportal","sharedPortalName":"Resonate Systems Supportal","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#149c9c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/afb53ec3-4193-4bef-aeb5-bcde685cfbca/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYmY4YWJjZC02YzQ0LTRlNWEtODJkNS1hNGE4NTRlYWE5MGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFmYjUzZWMzLTQxOTMtNGJlZi1hZWI1LWJjZGU2ODVjZmJjYSI6WyJyZWFkIl19LCJleHAiOjE3NDM2NTk5MzEsIm5iZiI6MTc0MzY1OTMzMX0.9iXVjXzdKZAz1OfscvfFUtDsT-uNnM3RsYlESEyJUPY&client=bbf8abcd-6c44-4e5a-82d5-a4a854eaa90a&height=300&mode=fit","bannerMediaApiFileId":"afb53ec3-4193-4bef-aeb5-bcde685cfbca","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"rscs","projectId":11868,"serviceDeskId":7,"name":"Resonate Systems Customer Service","description":"<p>Welcome! You can raise a request for Resonate Systems Customer Service using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"10505","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10314,"iconUrl":"https://resonatesystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[15],"key":""},{"id":"10508","name":"Provide feedback","descriptionHtml":"","callToAction":"Provide feedback","introHtml":"<p>Whether it's positive or negative, we value your constructive feedback.</p>","icon":10306,"iconUrl":"https://resonatesystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[15],"key":""},{"id":"10507","name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","introHtml":"<p>Let us know your idea for a new feature or improvement.</p>","icon":10322,"iconUrl":"https://resonatesystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[15],"key":""}],"reqGroups":[{"id":15,"name":"General"}],"orderMapping":{"15":[10505,10507,10508]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RSCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYmY4YWJjZC02YzQ0LTRlNWEtODJkNS1hNGE4NTRlYWE5MGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTg2OCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2NjA1MzEsIm5iZiI6MTc0MzY1OTMzMX0.wO3Trcrpm21OhRZcrxFJcTDvq4iXVN66EPv6W6QGCmM","targetCollection":"upload-project-11868","endpointUrl":"https://api.media.atlassian.com","clientId":"bbf8abcd-6c44-4e5a-82d5-a4a854eaa90a","tokenDurationInMins":20}},"reqCreate":{"id":10508,"projectId":11868,"form":{"name":"Provide feedback","descriptionHtml":"","callToAction":"Provide feedback","intro":"<p>Whether it's positive or negative, we value your constructive feedback.</p>","instructions":"","icon":10306,"iconUrl":"https://resonatesystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10951","fieldConfigId":"12726","label":"Business area","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10952","fieldConfigId":"12727","label":"Customer expectation","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/10508","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/10508","calendarParams":{"firstDay":0,"date":"2025-04-03T16:18:52+1030","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYmY4YWJjZC02YzQ0LTRlNWEtODJkNS1hNGE4NTRlYWE5MGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTg2OCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2NjA1MzIsIm5iZiI6MTc0MzY1OTMzMn0.o629x5ZDf5AjLcs56-anpVaRZF-QpDRoAj_LTEypYIU","targetCollection":"upload-project-11868","endpointUrl":"https://api.media.atlassian.com","clientId":"bbf8abcd-6c44-4e5a-82d5-a4a854eaa90a","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2023-01-17T23:04:40.727724Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[10508],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Customer feedback form","submit":{"lock":false,"pdf":false},"templateFormUuid":"80c02733-b70c-439d-ac89-e14900311f2c"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1},"content":[{"type":"text","text":"Customer Feedback Form"}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"How to use this form"}]},{"type":"paragraph","content":[{"type":"text","text":"At RESONATE SYSTEMS we aim for a high standard of product, service and engagement with our clients. In doing so, we encourage feedback as a means for us to further our relationship with clients and help understand what we are doing and how that affects others, be it positively or negatively."}]},{"type":"paragraph","content":[{"type":"text","text":"This Customer Feedback Form provides you the opportunity to give general or specific feedback on your experiences with us as a business. This process is not one-way, and we are committed to developing a dialogue in response to any form that might be submitted. We encourage you to be as honest as you wish to be."}]},{"type":"paragraph","content":[{"type":"text","text":"Please complete the "},{"type":"text","text":"Your details ","marks":[{"type":"strong"}]},{"type":"text","text":"section and then select the appropriate feedback type that you wish to submit. The form will then give you different prompts to fill out so we can gather the important information regarding your submission."}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Your details"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"d7aca223-656d-4fdb-9fe4-c45301d3f490"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":20},"localId":"349f956f-1341-4000-b99e-70fa9fbcff06"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":21},"localId":"21c0a0be-e27b-4d84-8aa2-6e243a671d34"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":14},"localId":"0650ba94-b27c-4f50-b2d4-82ff2608a725"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":19},"localId":"e0f54d3d-cb2a-4d28-bde4-a3bf59a86c21"}}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"3da27582-1133-4d31-b9cb-3c60cc61e165"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":22},"localId":"4ac43945-65ab-4892-a1ac-15a68421396a"}},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":23},"localId":"438e937e-8d3c-4cff-800e-4c871aeff84b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":24},"localId":"cdaa19d0-e7e4-4301-b0ea-07c7f3104607"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":15},"localId":"3e03eae1-c93f-4c54-b99d-1133553fbd1b"}},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"63917e98-05af-49e8-b2e1-a3e2abe575e5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":26},"localId":"656a27b0-ea3b-4f6a-851f-a0dec82d77e9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"c2be2250-2e4b-4f55-843b-cba7d1c2ab5d"}},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Acknowledgement"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":17},"localId":"91caeb2c-e94c-4a84-b81e-8a8e1ab3e25c"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Thank you for your valuable feedback. We will be contact you via your preferred method within 10 working days to continue the conversation. In the meantime, should you have any further queries whilst this feedback is being process, please do not hesitate to contact us on +61 8 7200 5700."}]}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"paragraph","content":[{"type":"text","text":"Collection of Information Notice","marks":[{"type":"strong"},{"type":"subsup","attrs":{"type":"sub"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"To assist us in providing you with effective service, we need to collect personal information about you. We will not disclose this information to other parties, including third party providers or external agencies or use your personal information for direct marketing purposes.","marks":[{"type":"subsup","attrs":{"type":"sub"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"Our privacy policy explains what information we collect, why we collect it and how we use that information. This policy also explains your rights to access and correct any information we store about you, how to make a privacy complaint and how to opt out of receiving direct marketing.","marks":[{"type":"subsup","attrs":{"type":"sub"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"Our privacy policy is available at ","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"text","text":"www.resonatesystems.com.au/privacy-policy","marks":[{"type":"link","attrs":{"href":"http://www.resonatesystems.com.au/privacy-policy"}},{"type":"strong"},{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"text","text":" or by calling us on ","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"text","text":"+61 8 7200 5700","marks":[{"type":"strong"},{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"text","text":".","marks":[{"type":"subsup","attrs":{"type":"sub"}}]}]},{"type":"paragraph","content":[]}]}],"conditions":{"25":{"t":"sh","i":{"co":{"cIds":{"8":["1"]}}},"o":{"sIds":["3"]}},"18":{"t":"sh","i":{"co":{"cIds":{"17":["1"]}}},"o":{"sIds":["5"]}},"9":{"t":"sh","i":{"co":{"cIds":{"8":["2"]}}},"o":{"sIds":["4"]}}},"sections":{"4":{"name":"Complaint","conditions":["9"]},"5":{"name":"Thank you","conditions":["18","9"]},"2":{"conditions":[]},"3":{"name":"General feedback","conditions":["25"]},"6":{"name":"Privacy details","conditions":[]},"1":{"name":"You details","conditions":[]}},"questions":{"8":{"type":"cd","label":"Feeback type","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"General feedback","other":false},{"id":"2","label":"Complaint","other":false}],"questionKey":""},"15":{"type":"cm","label":"Category","description":"Check the box that best represents your experience","validation":{"rq":false},"choices":[{"id":"1","label":"Product (Ava Monitoring, Data Physics, Spicer)","other":false},{"id":"5","label":"Product (DataFlex)","other":false},{"id":"6","label":"Product (Custom system)","other":false},{"id":"2","label":"Customer service","other":false},{"id":"3","label":"Professional conduct","other":false},{"id":"4","label":"Safe work practices","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"22":{"type":"cm","label":"Category","description":"Check the box that best represents your experience","validation":{"rq":false},"choices":[{"id":"1","label":"Product (Ava Monitoring, Data Physics, Spicer)","other":false},{"id":"5","label":"Product (DataFlex)","other":false},{"id":"6","label":"Product (Custom system)","other":false},{"id":"2","label":"Customer service","other":false},{"id":"3","label":"Professional conduct","other":false},{"id":"4","label":"Safe work practices","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"26":{"type":"pg","label":"Constructive feedback","description":"Is there anything you think we could be doing better?","validation":{"rq":false},"choices":[],"questionKey":""},"24":{"type":"pg","label":"Constructive feedback","description":"Is there anything you think we could be doing better?","validation":{"rq":false},"choices":[],"questionKey":""},"10":{"type":"ts","label":"Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"21":{"type":"ts","label":"Contact number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"pg","label":"Detailed description","description":"Please tell us clearly where we failed to meet your expectations. Once submitted, you can forward additional documentation to the confirmation email you will receive","validation":{"rq":false},"choices":[],"questionKey":""},"20":{"type":"ts","label":"Company","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"pg","label":"How would you like us to proceed?","description":"Please indicate what outcomes you would like to see after submitting this feedback","validation":{"rq":false},"choices":[],"questionKey":""},"19":{"type":"cd","label":"Contact preference","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Phone","other":false},{"id":"2","label":"Email","other":false},{"id":"3","label":"No preference","other":false}],"questionKey":""},"23":{"type":"pg","label":"Description","description":"What would you like to say?","validation":{"rq":false},"choices":[],"questionKey":""},"17":{"type":"cm","label":"Statement of conformity","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"I acknowledge that the information provided herein is true and correct to the best of my ability","other":false}],"questionKey":""},"14":{"type":"ts","label":"Contact email","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"80c02733-b70c-439d-ac89-e14900311f2c"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2023-01-17T23:04:40.727724Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[10508],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Customer feedback form","submit":{"lock":false,"pdf":false},"templateFormUuid":"80c02733-b70c-439d-ac89-e14900311f2c"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1},"content":[{"type":"text","text":"Customer Feedback Form"}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"How to use this form"}]},{"type":"paragraph","content":[{"type":"text","text":"At RESONATE SYSTEMS we aim for a high standard of product, service and engagement with our clients. In doing so, we encourage feedback as a means for us to further our relationship with clients and help understand what we are doing and how that affects others, be it positively or negatively."}]},{"type":"paragraph","content":[{"type":"text","text":"This Customer Feedback Form provides you the opportunity to give general or specific feedback on your experiences with us as a business. This process is not one-way, and we are committed to developing a dialogue in response to any form that might be submitted. We encourage you to be as honest as you wish to be."}]},{"type":"paragraph","content":[{"type":"text","text":"Please complete the "},{"type":"text","text":"Your details ","marks":[{"type":"strong"}]},{"type":"text","text":"section and then select the appropriate feedback type that you wish to submit. The form will then give you different prompts to fill out so we can gather the important information regarding your submission."}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Your details"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"d7aca223-656d-4fdb-9fe4-c45301d3f490"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":20},"localId":"349f956f-1341-4000-b99e-70fa9fbcff06"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":21},"localId":"21c0a0be-e27b-4d84-8aa2-6e243a671d34"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":14},"localId":"0650ba94-b27c-4f50-b2d4-82ff2608a725"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":19},"localId":"e0f54d3d-cb2a-4d28-bde4-a3bf59a86c21"}}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"3da27582-1133-4d31-b9cb-3c60cc61e165"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":22},"localId":"4ac43945-65ab-4892-a1ac-15a68421396a"}},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":23},"localId":"438e937e-8d3c-4cff-800e-4c871aeff84b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":24},"localId":"cdaa19d0-e7e4-4301-b0ea-07c7f3104607"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":15},"localId":"3e03eae1-c93f-4c54-b99d-1133553fbd1b"}},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"63917e98-05af-49e8-b2e1-a3e2abe575e5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":26},"localId":"656a27b0-ea3b-4f6a-851f-a0dec82d77e9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"c2be2250-2e4b-4f55-843b-cba7d1c2ab5d"}},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Acknowledgement"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":17},"localId":"91caeb2c-e94c-4a84-b81e-8a8e1ab3e25c"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Thank you for your valuable feedback. We will be contact you via your preferred method within 10 working days to continue the conversation. In the meantime, should you have any further queries whilst this feedback is being process, please do not hesitate to contact us on +61 8 7200 5700."}]}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"paragraph","content":[{"type":"text","text":"Collection of Information Notice","marks":[{"type":"strong"},{"type":"subsup","attrs":{"type":"sub"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"To assist us in providing you with effective service, we need to collect personal information about you. We will not disclose this information to other parties, including third party providers or external agencies or use your personal information for direct marketing purposes.","marks":[{"type":"subsup","attrs":{"type":"sub"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"Our privacy policy explains what information we collect, why we collect it and how we use that information. This policy also explains your rights to access and correct any information we store about you, how to make a privacy complaint and how to opt out of receiving direct marketing.","marks":[{"type":"subsup","attrs":{"type":"sub"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"Our privacy policy is available at ","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"text","text":"www.resonatesystems.com.au/privacy-policy","marks":[{"type":"link","attrs":{"href":"http://www.resonatesystems.com.au/privacy-policy"}},{"type":"strong"},{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"text","text":" or by calling us on ","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"text","text":"+61 8 7200 5700","marks":[{"type":"strong"},{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"text","text":".","marks":[{"type":"subsup","attrs":{"type":"sub"}}]}]},{"type":"paragraph","content":[]}]}],"conditions":{"25":{"t":"sh","i":{"co":{"cIds":{"8":["1"]}}},"o":{"sIds":["3"]}},"18":{"t":"sh","i":{"co":{"cIds":{"17":["1"]}}},"o":{"sIds":["5"]}},"9":{"t":"sh","i":{"co":{"cIds":{"8":["2"]}}},"o":{"sIds":["4"]}}},"sections":{"4":{"name":"Complaint","conditions":["9"]},"5":{"name":"Thank you","conditions":["18","9"]},"2":{"conditions":[]},"3":{"name":"General feedback","conditions":["25"]},"6":{"name":"Privacy details","conditions":[]},"1":{"name":"You details","conditions":[]}},"questions":{"8":{"type":"cd","label":"Feeback type","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"General feedback","other":false},{"id":"2","label":"Complaint","other":false}],"questionKey":""},"15":{"type":"cm","label":"Category","description":"Check the box that best represents your experience","validation":{"rq":false},"choices":[{"id":"1","label":"Product (Ava Monitoring, Data Physics, Spicer)","other":false},{"id":"5","label":"Product (DataFlex)","other":false},{"id":"6","label":"Product (Custom system)","other":false},{"id":"2","label":"Customer service","other":false},{"id":"3","label":"Professional conduct","other":false},{"id":"4","label":"Safe work practices","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"22":{"type":"cm","label":"Category","description":"Check the box that best represents your experience","validation":{"rq":false},"choices":[{"id":"1","label":"Product (Ava Monitoring, Data Physics, Spicer)","other":false},{"id":"5","label":"Product (DataFlex)","other":false},{"id":"6","label":"Product (Custom system)","other":false},{"id":"2","label":"Customer service","other":false},{"id":"3","label":"Professional conduct","other":false},{"id":"4","label":"Safe work practices","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"26":{"type":"pg","label":"Constructive feedback","description":"Is there anything you think we could be doing better?","validation":{"rq":false},"choices":[],"questionKey":""},"24":{"type":"pg","label":"Constructive feedback","description":"Is there anything you think we could be doing better?","validation":{"rq":false},"choices":[],"questionKey":""},"10":{"type":"ts","label":"Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"21":{"type":"ts","label":"Contact number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"pg","label":"Detailed description","description":"Please tell us clearly where we failed to meet your expectations. Once submitted, you can forward additional documentation to the confirmation email you will receive","validation":{"rq":false},"choices":[],"questionKey":""},"20":{"type":"ts","label":"Company","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"pg","label":"How would you like us to proceed?","description":"Please indicate what outcomes you would like to see after submitting this feedback","validation":{"rq":false},"choices":[],"questionKey":""},"19":{"type":"cd","label":"Contact preference","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Phone","other":false},{"id":"2","label":"Email","other":false},{"id":"3","label":"No preference","other":false}],"questionKey":""},"23":{"type":"pg","label":"Description","description":"What would you like to say?","validation":{"rq":false},"choices":[],"questionKey":""},"17":{"type":"cm","label":"Statement of conformity","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"I acknowledge that the information provided herein is true and correct to the best of my ability","other":false}],"questionKey":""},"14":{"type":"ts","label":"Contact email","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"80c02733-b70c-439d-ac89-e14900311f2c"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}